Guest Service Agent

Drury Hotels•Columbia, MO

2d•Onsite

About The Position

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. This role serves as the happy, helpful face of the hotel to guests entering and departing the front door. It ensures exceptional, positive experiences for diverse team members and guests, assisting them in a friendly, efficient, courteous, and professional manner. The position involves performing front desk functions such as checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Additionally, the agent will assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. The role requires maintaining a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers, ensuring an exceptional guest experience with a +1 Service attitude.

Requirements

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled

Responsibilities

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Benefits

Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Flexible scheduling
Paid time off
Hotel discounts and free room nights
Mentorship
Cross-training
Development plans
Management training
Over 200 internal promotions this year
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
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