Guest Service Agent
Peachtree Group Hospitality Management•Gainesville, FL
About The Position
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. The Guest Service Agent punctual, hospitable and is able to work with minimal supervision and independently when needed. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Requirements
- Punctual
- Hospitable
- Able to work with minimal supervision
- Able to work independently when needed
Responsibilities
- Processing check-ins/outs
- Securing payment
- Verifying and adjusting billing
- Assisting guests with reservations and requests in a friendly, professional and timely manner
- Anticipating guest needs
- Exceeding guest expectations
- Implementing creative solutions to provide exceptional service
- Complying with brand standards
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Employee Fund
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
