Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village

Hilton•Waikoloa, HI

7d•$25 - $28•Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Hilton Waikoloa Village is seeking a Guest Service Agent, Vacation Ownership at Ocean Tower to join its team at a 62-acre oceanfront resort on Hawaii’s scenic Kohala Coast, offering an immersive island experience. The property combines cultural elements, relaxing amenities, and unique opportunities like marine wildlife encounters. Team Members benefit from a supportive, award-winning work culture, alongside perks such as health benefits, career growth, travel discounts, free meals, and onsite parking.

Requirements

Open Availability (am, pm, overnight) includes weekends and holidays

Responsibilities

Ensuring a seamless check-in and check-out process
Delivering memorable experiences that make the stay for every guest

Benefits

Health benefits
Career growth
Travel discounts
Free meals
Onsite parking
110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis concierge for practical support and emotional care
Mental health resources through Employee Assistance Program (EAP)
Generous paid time off (PTO)
Health & welfare benefits
Retirement plans