NIGHT GUEST SERVICE AGENT

Lais Hotel Properties L•Niagara-on-the-Lake, ON

10h•CA$0 - CA$20•Onsite

About The Position

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Guest Service Agent PM to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. This posting is for an existing vacancy within Lais Hotel Properties Limited. The primary function of this role is to assist guests with room check-in/out, provide information, and perform other related duties in a prompt, courteous, and professional manner consistent with a superior quality hotel operation.

Requirements

Excellent communication and interpersonal skills
Minimum 2 years Front Desk experience or related customer service experience
Computer skills/experience an asset

Nice To Haves

Previous up-selling and/or sales experience is considered an asset

Responsibilities

Providing personalized and exceptional guest service at every given opportunity
Performs daily check-out/in procedures during midnight shift are required
Maintains a thorough knowledge of our room rates, packages and dining offers
Liaisons with other departments and our security company to ensure Guests are safe and comfortable
Prepare all F&B chits for Night Audit
Bill and post any no-shows
Run guest counts and service report for departures
Run night audit reports
Charge express check-outs
Complete nightly communication log for the Front Office Manager
Having a thorough knowledge of Lais Hotel Properties’ products and services
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Assists with luggage when required
Ambassador for Lais Hotel Properties Limited/ NOTL, ensuring excellent service to all guests and visitors
Performs special tasks as requested by the Front Desk Manager
Respond to virtual, (Ivy), concierge texts, as necessary
Answering telephones in a timely manner
Check in-coming reservations for VIPs and special occasions, and designate complimentary amenities (wine, cheese boards, choc strawberries, etc.), on the “amenity spread sheet, for delivery to rooms
Check front driveway for trash and sweep as required
Polish brass front door handles and luggage carts as necessary
Clean front door glass, inside and out, as necessary
All other duties as assigned
Work in compliance with the provisions of the Occupational Health & Safety Act and the regulations
Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn
Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which may endanger himself, herself or another worker
Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows
Comply with all Lais Hotel Properties’ health & safety policies
Do not operate any equipment/machinery without given proper instruction and authority to do so
All personal protective equipment will be properly worn
All personal protective equipment will be worn in the appropriate departments
Do not climb any of the racking systems
Do not ride on the automatic or manual conveyor systems
All long hair must be tied up in order to prevent entanglement in machinery
Do not put any foreign objects (body or innate) into the machines
Do not remove any machine guards
All safety signs must be adhered to
Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
Carries out all duties in accordance with the Ontario Occupational Health and Safety Act.