Guest Service Agent (Full Time) - Night Auditor

Algonquin Resort•Dryden, ON

2d•Onsite

About The Position

The Night Auditor is responsible for providing exceptional customer service, managing guest check-ins and check-outs, processing payments, and balancing daily financial transactions. This role involves auditing income postings, preparing reports, handling guest complaints, and ensuring adherence to health, safety, and emergency procedures.

Requirements

Exceptional customer service skills.
Ability to register guests and check them out, settling accounts.
Proficiency in collecting and verifying payments (cash, debit, credit).
Experience maintaining a float.
Skill in verifying and balancing daily charges.
Ability to make corrections to ensure required documentation.
Experience running nightly processing sequences on a computer.
Ability to audit income postings and charges.
Experience recording and balancing staff and house charges.
Proficiency in preparing and transmitting credit card deposits.
Experience processing city ledger work to accounting.
Ability to run accounts receivable reports.
Skill in providing reports to various departments.
Ability to handle guest complaints effectively.
Strong communication skills for relaying guest needs.
Knowledge of emergency procedures (fire, power failure, water/gas line ruptures, severe weather).
Adherence to health and safety guidelines and standards.

Responsibilities

Consistently provide exceptional customer service by exceeding guests’ expectations.
Register guests into their guest rooms as per reservations & check out guests and settle accounts; collect and verify payments – cash, debit and credit and maintaining a float.
Verify and balance daily charges for all departments to customer folios, master accounts and house accounts; make corrections as needed to ensure required documentation is obtained.
Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Audit all income postings and charges.
Record and balance staff and house charges.
Prepare and transmit credit card deposits.
Process city ledger work to accounting.
Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
Take ownership of all guest complaints and rectify the complaint quickly and efficiently.
Communicate information regarding Guests’ needs to other Team Members and Departments.
Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
Adhere to all health and safety guidelines and standards.