Guest Service Agent/Night Audit Hilton Christiana - Full Time

Meyer Jabara Hotels•Newark, DE

10d•Onsite

About The Position

Join the Hilton Wilmington Christiana & Meyer Jabara Hotels and see if you have the JQuality! Heart connections, empowerment, learning and teamwork are only a few of the principles we live and conduct our business by. We strive to create memorable experiences and ensure that our guests become regulars, that we become our guests' home away from home and exceed the expectations of every person walking in the hotel. This position offers flexibility, as the individual will have a mix of day and night shifts. Our Guest Service Agents have a strong influence in ensuring the above goals are met and exceeded, as they are empowered to make decisions and they welcome guests with their best smile! As a Night Auditor, you will be acting as Manager on Duty during the overnight shift. This is a critical shift and requires quick decision making skills, ability to communicate with the Security person on shift and report back to management. If you are a person that believes in the power of positively influencing the guests experience, is looking for flexibility, can work in teams and independently, then you should join our team!

Requirements

Previous hotel Guest Service experience a plus
Must be willing to work a variety of day/night and weekend shifts.
Must be able to read, write and speak English.
Requires strong organizational skills.
Must be able to work independently.
Able to be on your feet for long periods of time.
Able to lift at least 20 pounds.
Excellent people skills and an energetic personality.
Meet/exceed customer and team expectations.
Computer experience strongly desired.
Cash handling experience

Responsibilities

Balancing and closing previous business day and completing daily financial reports.
Managing person in charge duties during the overnight shift, including making independent decisions and ensuring security protocols are being followed.
Assisting guests in a friendly, professional and timely manner, while following Hilton high standards of quality to ensure guest satisfaction.
Performing guest services functions as required (i.e. checking guests in/out, taking reservations, wake-up calls, etc.).
Auditing and reconciling all Front Desk and Cashier’s work.
Auditing and reconciling financial and statistical reports.
Preparing and distributing necessary daily reports as required according to hotel standards.
Auditing, reconciling, consolidating, and transmitting all credit cards on a timely basis.
Keeping management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Reporting to work on time, in proper and clean uniform, including name tag.
Ensuring the cleanliness of the front desk and back office area at all times.
Utilizing spare time for cleaning.
Keeping computer equipment clean at all times.
Operating the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service.
Maintaining a “can do” and a “guests first” attitude at all times.
Working as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
Attending scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
Ensuring adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
Abiding by established procedures for hotel accounting, credit control and handling of financial transactions.