ADMIN SUPV 2

UCSF • San Francisco, CA

4d • Onsite

About The Position

Under the direction of the Guest Screening Services Manager, the Guest Screening Services Site Supervisor will ensure guest screening services are effectively delivered to patients and guests of UCSF Health, having oversight of an entire campus with multiple screening locations (BCH-Oakland, Mission Bay, Parnassus, or Mount Zion). They will have primary responsibility for supervising the Guest Screening Services Leads and the Guest Screening Services Representatives, temps, interns and volunteers, handling customer service issues, and ensuring compliance of standard work processes. The UCSF Guest Screening Services Team has the privilege of greeting, screening, badging, escorting and assisting patients and guests at our UCSF Health Information Desks. Our team has a critical influence on the experience and safety of our patients and are ambassadors of UCSF services. We work closely with a diverse public population and members of the UCSF medical staff and community. Our staff are expected to exceed UCSF service standards.

Requirements

• Demonstrated subject matter knowledge in defined areas.
• Ability to exercise judgment within defined procedures and policies to determine appropriate action.

Nice To Haves

• Experience in fiscal management.
• Experience in HR.
• Experience with contracts and grants.
• Experience with resource management.

Responsibilities

• Supervising Guest Screening Services Leads and Guest Screening Services Representatives, temps, interns and volunteers.
• Handling customer service issues.
• Ensuring compliance of standard work processes.
• Managing or performing administrative services or managing the full general operations of an academic or non-academic organization(s).
• Directing all activities of multi-disciplinary departments through subordinate management staff.
• Providing direct supervision typically to professionals or skilled technical employees.
• Analyzing and resolving problems.
• Interpreting policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas).
• Supervising staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed