HOSP BLANK AST 3

UCSF•San Francisco, CA

4d•$35 - $43•Onsite

About The Position

Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative’s primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening Services Representatives will have responsibility for troubleshooting customer service challenges and resolving customer service issues for the best possible outcomes for the people we serve. At times, this will include escorting guests in a wheelchair to their destination and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must be able to perform and prioritize multiple tasks, and work well with staff, patients, and families in a complex environment. They will serve as a trainer and model for screening, checking in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening Services Representative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.

Requirements

Ability to perform and prioritize multiple tasks.
Ability to work well with staff, patients, and families in a complex environment.
Demonstrate exceptional service.
Follow UCSF Health Policies and Procedures.

Nice To Haves

Training in safely moving patients and guests.
Experience with lift equipment procedures.
Experience representing a department at meetings.

Responsibilities

Greet, screen, check-in, and badge patients and visitors.
Round, survey, and assist in waiting areas as directed by leadership.
Troubleshoot customer service challenges and resolve customer service issues.
Escort guests in a wheelchair to their destination, using UCSF training for safely moving patients and guests.
Arrange safe movement with the Transport Department if lift equipment is needed.
Perform and prioritize multiple tasks in a complex environment.
Work well with staff, patients, and families.
Serve as a trainer and model for screening, checking in, badging, customer service, and PRIDE values.
Represent the department and division at UCSF Health meetings as requested.
Exemplify UCSF Health values through demonstration of exceptional service.
Follow UCSF Health Policies and Procedures.