Guest Satisfaction Lead

Volkswagen • Noblesville, IN

11d • Onsite

About The Position

Tom Wood Volkswagen Noblesville is looking for a Guest Satisfaction Lead to join our team. The ideal candidate will be self-motivated and highly organized to support daily dealership operations while maintaining a clean, organized, and customer-focused environment. Lead by example in guest experience, sense of urgency, and cleanliness.

Requirements

• Self-motivated
• Highly organized
• Strong work ethic and attention to detail
• Guest-first mindset
• Strong communication skills
• Leadership mentality
• Valid driver’s license with a clean driving record

Nice To Haves

• Set the standard for professionalism and urgency
• Take ownership of guest experience
• Support and guide team members
• Proactively identify and solve problems
• Communicate clearly with all departments

Responsibilities

• Greet guests and support service advisors
• Schedule appointments as needed
• Call and confirm next day's appointments
• Maintain cleanliness of lot, service drive, and customer areas
• Manage vehicle flow (parking and pull-ups)
• Ensure vehicles are washed when appropriate
• Maintain shuttle readiness (clean and fueled)
• Communicate with team regarding tasks and runs
• Check water softener salt levels
• Refill fuel cans
• Remove scrap metal
• Clean dumpster area
• Inspect car wash and supplies
• Check oil tank batteries

Benefits

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely & DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed