Guest Safety Officer
About The Position
Responsible for the safety and well-being of guests and fellow employees. All team members will follow the Everyone Greets Everyone (EGE) policy, which involves proactively greeting guests and team members, maintaining awareness of surroundings, and presenting a professional appearance while on duty. Team members will participate in mandatory meetings and pre-shift BUZZ sessions. This role involves patrolling the property to identify safety hazards and security breaches, assisting law enforcement, managing lost and found requests, enforcing company policies, and ensuring compliance with all regulatory guidelines. The officer will also provide first aid to injured guests, verify guest identification for age compliance in restricted areas, escort employees with assets, monitor the casino and surrounding areas for disturbances, and complete written reports. Additional duties include transporting chips and paperwork, verifying slot drop transactions, and performing other assigned tasks.
Requirements
- Must be able to respond to visual and aural cues.
- Must present a well-groomed, professional appearance.
- Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
- Must be able to work a varied schedule including holidays, nights and weekends as needed.
- Must be able to work a reasonable amount of overtime when required.
Nice To Haves
- All team members will follow the Everyone Greets Everyone (EGE) policy.
- Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Responsibilities
- Patrols all sections of the property to identify safety hazards and breaks in security.
- Provides assistance to civil and law enforcement authorities including testimony in court and other administrative hearings.
- Assists guests with all lost and found requests.
- Enforces all company policies and procedures.
- Assists injured guests and applies first aid as necessary until professional help arrives.
- Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues.
- Escorts employees with assets and sensitive keys.
- Monitors and observes the casino, parking lots, and all casino property areas for disturbances, crime, fire hazards, and undesirable people and then reports these issues to a Security Supervisor.
- Completes written reports as assigned.
- Carries chips and paperwork to and from the Table Games and Cashier areas.
- Observes and verifies slot drop transactions.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
