Guest Room Inspector

Blue Lake Casino•Blue Lake, CA

13d•Onsite

About The Position

The Guest Room Inspector ensures that guest rooms, meeting rooms, public areas, spa area, fitness suite, pool area, and retail areas are clean, orderly and well maintained. This position also trains Guest Room Attendants and is responsible for maintaining inventories of the coffee bars, cleaning supplies and all housekeeping products.

Requirements

High School Diploma or GED equivalent.
Minimum two years’ experience in hotel industry.
Must have working knowledge of OSHA rules and regulations on chemical use.
Knowledge of inventories and ability to train employees to perform effectively.
Must be able to accomplish assigned tasks with interruptions and within deadlines in a highly pressurized environment.
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in group problem solving situations.
Uses reason even when dealing with emotional topics.
Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively.
Edits work for spelling and grammar.
Able to read and interpret written information.
Balances team and individual responsibilities.
Contributes to building a positive team spirit.
Able to build morale and group commitments to goals and objectives.
While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.
Ability to calculate figures and amounts such as proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Responsible for conducting frequent inspections of guestrooms and hallways in order to maintain a high standard of cleanliness.
Teaches guidelines in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture and walls.
Responsible to ensuring compliance with all applicable OSHA rules and other workplace policies and procedures.
Maintains up to date knowledge on industry standards in chemical controls, cleaning equipment, and OSHA safety rules.
Establishes, maintains, stock, and monitors inventory system for cleaning supplies, amenities, product, linen and linen rooms on each floor.
Communicates with Maintenance regarding all needed repairs, minor or large.
Oversees stocking of housekeeping carts and instructs staff on how to operate all machinery in laundry areas.
Inspects all guest rooms prior to guest arrivals.
Provides detailed monthly room inspections and evaluates physical condition of hotel with the Housekeeping Supervisor.
Ensures proper setup and breakdown of meeting rooms.
Seeks out ways to enhance the quality of service rendered in meeting guest needs and guest relations.
Meets or exceeds customer expectations, ensuring staff deliver a high level of performance that will translate into high guest satisfaction.
Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Blue Lake Casino & Hotel services, features, attractions, promotions and special events.
Position will be required to work a varied schedule that may include evenings, nights, holidays and weekends.
Assist in other areas on an as needed basis.
Assist management with projects on an as needed basis.
Assists with supervisory responsibilities and task as assigned by management.
Other duties as assigned by management, including any supervisor, manager, or executive.
Promotes the following within the department and among all Team Members:
Creates an atmosphere of FUN for all hotel guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
Blue Lake Hotel requires Team Members, on a continual basis:
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.