Guest Room Host (Housekeeping & Guest Experience)

Early Bird Night Owl•Raleigh, NC

52d•$0 - $20•Onsite

About The Position

As a Guest Room Host, you create the foundation of the guest experience. Through thoughtful preparation, attention to detail, and genuine care, you ensure every room feels welcoming, comfortable, and reflective of The Gables’ standards. More than cleaning rooms, you create spaces where guests can relax, recharge, and feel genuinely cared for. At The Gables, every team member plays an important role in the guest experience. This position requires flexibility, ownership, and a willingness to step into various areas of the operation — whether assisting a guest, supporting another department, or helping solve an unexpected operational need. Because we are a small team, every role contributes to the overall guest experience. We value team members who are willing to collaborate, support one another, and step in wherever needed.

Requirements

Must be eligible to work in the United States.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to cleanliness standards.
Ability to communicate effectively with management and team members.
Dependable attendance and punctuality.
Flexible schedule, including availability to work weekends, holidays, and varying shifts.
Genuinely enjoy helping others feel comfortable and welcomed.
Take pride in creating beautiful, orderly spaces.
Notice small details and take initiative.
Bring a positive attitude and willingness to support wherever needed.
Have an appreciation for thoughtful design, beautiful spaces, and the small details that make a place feel special.
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 45 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains a polished, professional appearance consistent with The Gables’ hospitality standards.

Nice To Haves

Previous housekeeping, hospitality, janitorial, or customer service experience preferred but not required. We hire for attitude and character first. Hospitality experience is valuable, but kindness, curiosity, and a willingness to learn matter most.

Responsibilities

Prepare guest rooms to the hotel's cleanliness and presentation standards before each arrival.
Make beds using established hotel standards, ensuring a crisp, inviting appearance.
Thoroughly clean and sanitize guest rooms and bathrooms.
Dust furniture, fixtures, artwork, and decorative elements with care.
Vacuum, sweep, and mop floors.
Replenish linens, towels, bath amenities, complimentary water, and other guest amenities.
Inspect rooms carefully to ensure every detail meets quality standards before guest arrival.
Report maintenance concerns, damaged items, or safety hazards promptly.
Respect guest privacy and follow all security procedures when entering occupied rooms.
Respond warmly and professionally to guest requests, communicating with management when additional assistance is needed.
Participate in seasonal deep cleaning, preventative maintenance projects, and special housekeeping initiatives to ensure the property remains beautiful and well cared for.
Maintain organized, well-stocked housekeeping areas and assist with inventory management to ensure the team has everything needed to deliver exceptional guest experiences.
Launder guest towels and linens, maintain linen inventory, and communicate supply needs to management.
Deliver requested guest items—including extra towels, blankets, irons, and other amenities—in a friendly, timely manner while maintaining accurate records of loaned items.
Support teammates across the property as needed to ensure every guest enjoys an outstanding stay.
Take ownership of the care, appearance, and guest experience of The Gables, always looking for ways to elevate the stay of every guest.