GUEST ROOM ATTENDANT

Zia Park Casino Hotel Racetrack•Hobbs, NM

23d•Onsite

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

High school diploma or equivalent
Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)
Effective communications skills (verbal and written)
Ability to perform duties with a sense of urgency
Must be well organized
Must be able to work a varied schedule including nights, weekends and holidays
Possess mobility and dexterity to make beds, dust all room surfaces; clean all bathrooms, mirrors, and bathtubs
Must be able to walk, stand, and work on hand and knees for long periods of time
Physically mobile with reasonable accommodations including ability to carry and lift up to 35 lbs. and pull or push carts in excess of 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Frequent brisk walking, climbing stairs, bending, stretching, reaching, kneeling, squatting, and standing for long periods of time.
Working in small, confined areas, with floors, which are or may become slippery in the process of conducting work activities.
Lifting from 50 to 75 pounds to stack, store or move materials, supplies and equipment.
While performing the duties of this job, the employee mostly works inside the building.
The employee is regularly exposed to airborne particles.
The noise level in the work environment may be loud in guest areas.
Exposure to unrestricted second-hand smoke.

Responsibilities

Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.
Assist customers as necessary to ensure their satisfaction.
Supplies rooms with all amenities and linens
Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director
Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms
Vacuums and cleans carpeted areas and behind furniture
Assures that every room is clean and everything in room is in proper working order
Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities
Ensures all linens and towels are without defect
Completes daily housekeeping reports, if necessary
Works as a team with other employees
Responsible for providing exceptional Red Carpet Customer Service to all guests
Properly reports and turns in all lost and found items
Greets all guests throughout shift with the proper salutation and pleasant expression
Reports all safety hazards or maintenance deficiencies for proper handling
Maintains and cleans all equipment used throughout the course of a shift
And any other duties as assigned by management