Guest Room Attendant | Carnegie House State College

SHANER•State College, PA

2d•Onsite

About The Position

Shaner Hotels has an amazing opportunity as our newest addition to our portfolio, Carnegie House, located in State College, PA. Travelers seeking a serene retreat just minutes from the dynamic community of State College, Pennsylvania, will find Carnegie House an intimate gem of exquisite hospitality. Our 21-room boutique inn welcomes you in the finest traditions of European country manors, offering luxurious yet relaxed lodging with premier amenities, the finest dining and magnificent scenery to ensure an exceptional stay. The guiding principle of Carnegie House is Ceud Mile Failte, Scottish Gaelic for “One Hundred Thousand Welcomes,” and in that spirit we strive to offer our esteemed guests an impeccable hospitality experience. We are always eager to meet talented service professionals who wish to join our valued team.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.