GUEST ROOM ATTENDANT- DAY SHIFT

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

47d•Onsite

About The Position

Guest Room Attendant is responsible for, thoroughly and in accordance to set standards, cleaning and servicing all types of hotel rooms and common areas in the hotel.

Requirements

High School diploma or GED required.
Good interpersonal, guest service and communication skills.
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
Must be a detail oriented, organized individual with the ability to multi-task.
Ability to provide strong customer service.
Ability to handle conflict situations.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a Team Player.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.
Bi-lingual and multi-cultural experience helpful.

Responsibilities

Changes linens, making beds, dusting and vacuuming, scrubbing and cleaning floors, toilets, tubs, and sinks.
Removes fingerprints and smudges from mirrors, glass, surfaces, cleaning interior windows.
Replenishes guest supplies as well as work supplies, for self and others to demonstrate teamwork.
Fills carts, closets, and performing projects and/or deep cleaning when assigned.
Utilizes equipment such as pan and broom, vacuum, cleaning kits, small scrubbers etc.
Ensures all equipment is used and maintained in accordance with proper procedures.
Adheres to all safety guidelines including the use of protective equipment.
Utilizes chemicals in a proper, safe and responsible manner in accordance to standards.
Maintains proper in-room and stock product levels, clean and organized work area, cart and supplies.
Communicates problems, challenges or unusual matters of significance to supervisor.
Cleans and services all types of hotel rooms and common areas in the hotel in accordance to established policy and procedures as well as service standards.
Completes maintenance work orders and passes on to supervisors / management.
Supports and complies with courtesy and guest service guidelines, policies and procedures.
Exhibits integrity by ensuring the safekeeping of guest items and belongings.
Exhibits passion for the hospitality and gaming experience of our guests’.
Takes personal responsibility for delivering excellent guest experience.
Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
Shares guest feedback with appropriate parties in order to maintain continuous improvement.
Welcomes corrective and/or constructive feedback.
Performs other duties as assigned.