Housekeeping 1st Shift Guest Room Attendant

The Broadmoor•Colorado Springs, CO

6d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a guest room attendant, its main function would be to designated rooms and areas are impeccable, disinfected and fully equipped to offer a comfortable and cozy stay for the guest. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to stand for long periods, bend down, stretch and lift or move objects.
Ability to clean the assigned number of rooms within the established shift.
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Occasional heavy lifting (up to 50 lbs. with assistance) with a work environment that may be indoors and outdoors at times.
Reasonable accommodations will be made for individuals with disabilities
Committed to joining a team that provides world-class service
Willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Thoroughly clean bedrooms, bathrooms and other areas in guest rooms (sweep floors, clean mirrors, disinfected toilets and showers).
Change sheets, make the beds including rollaway and sofa bed, and replaced used or dirty towels with clean ones.
Replenish supplies such as bathroom amenities, mini bar items, printed products, and other necessary in the rooms.
Vacuum carpets, dust the furniture and clean the windows.
Emptying trash cans or wastebaskets.
Sweeps, scrubs, mops floors and guest room patios.
Report any maintenance issues to the supervisor, via assigned device or the housekeeping office immediately and comply with the Broadmoor's lost and found policy.
Assists guest with directions, responds to their needs, and should have extensive knowledge of all hotel facilities, including restaurants, shops, and function spaces.
Defeathering process for our guest rooms.
Make sure that each room meets the high standards of hygiene and presentation of the Broadmoor.
Familiarity with the safe use of cleaning products and equipment.
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
All other duties assigned by Park Supervisors and Park Manager
Performs other duties as assigned.