Guest Room Attendant

Seneca Gaming Corporation•Niagara Falls, NY

57d•Onsite

About The Position

The Guest Room Attendant is responsible for servicing guest rooms using cleaning agents and equipment to ensure adherence to departmental policies. This role involves removing, inventorying, and replacing soiled linens, preparing rooms for guest arrivals, and organizing/replenishing guestroom amenities. The position also requires maintaining a clean and orderly cart with adequate supplies, assisting other departmental personnel as needed, and promoting positive public/employee relations. A clean, safe, and hazard-free work environment must be maintained. The role also includes understanding and complying with information security policies, providing exceptional customer service, and meeting attendance guidelines. All required training programs must be completed within nine months of employment, and attendance at necessary meetings is expected. Hours are determined by a 24-hour schedule, and duties are subject to change.

Requirements

Must be 18 years of age or older upon employment.
Must possess basic mathematical skills necessary for conducting inventories and counting linens.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Required to stand and walk 90% of the time while servicing rooms.
Use commercial cleaning agents to service room.
Frequently required to stoop, kneel, crouch, or crawl.
Required to push cleaning cart and operate vacuums.
Must be able to push or lift approximately twenty (20) to twenty-five (25) pounds of furniture, equipment, trash and linens.
Must be able to effectively understand and communicate to patrons and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

High school diploma or equivalent preferred.
Prior hotel cleaning experience preferred.

Responsibilities

Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and/or replenish guestroom amenities.
Maintain a clean and orderly cart with adequate supplies.
Assist other departmental personnel as needed.
Promote a positive public/employee relation at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.