Guest Room Attendant - Suites

Oxford Suites & Hotels•Spokane Valley, WA

4h•Onsite

About The Position

The primary responsibility of the Housekeeper is to maintain clean and attractive rooms for the guests of Oxford Collection of hotels. This position is responsible for the timely and proper cleaning and sanitizing of the guestrooms on a daily basis. The Oxford Collection of Hotels fosters a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We are looking for passionate, guest-focused individuals to join our team. Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
Must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Nice To Haves

High School Diploma or GED preferred
Hospitality / hotel work experience preferred
Housekeeping experience preferred

Responsibilities

Thoroughly clean and restock assigned guestrooms, including completing all pre-clean duties, guest supplies, cleaning supplies, and linen for housekeeping cart setup.
Perform cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and dirty linens.
Change and replenish bed linens, towels, and guest amenities as needed.
Perform deep cleaning tasks as required.
Stock, maintain, and transport housekeeping supply carts daily.
Dispose of trash and recyclables appropriately.
Keep all hallways, public areas, and closets neat and clean.
Prepare the housekeeping cleaning cart for the next day’s use and report any guest-borrowed items to the housekeeping supervisor.
Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Provide a high level of customer service, taking time with guests to ensure every aspect of their stay is up to expectations.
Interact and acknowledge guests.
Identify issues and resolve problems.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Respond to special guest requests in a timely, friendly, and efficient manner.
Report lost and found items in a timely manner and follow lost and found procedures.
Report maintenance issues in a timely manner.
Communicate effectively with all hotel staff to ensure the smooth delivery of services.
Complete a daily activity log with pertinent shift information for co-workers and leadership team.
Adhere to attendance policies and maintain regular availability for scheduled shifts.
Other duties as assigned.