Guest Room Attendant - Part Time
About The Position
The Guest Room Attendant enhances the guest experience by providing exceptional service. This role involves servicing assigned rooms according to departmental specifications within allotted time, documenting room status, and ensuring guest satisfaction. The attendant is responsible for maintaining the cleanliness and operational status of guest rooms and common areas, handling guest requests, and reporting any maintenance issues. Additionally, the role involves inventory control, accurate record-keeping, and contributing to operational improvements. The Guest Room Attendant also plays a part in training new employees and upholding the Hard Rock Biloxi mission and values.
Requirements
- High energy level.
- Good judgment and common sense.
- Ability to work a flexible schedule.
- Must be able to push or pull a fully stocked housekeeping cart.
- Must be able to lift 25 pounds.
- Uses cleaning chemicals as instructed.
- Uses safety equipment as required.
- Follows safety protocols as required.
Nice To Haves
- Trains new employees as needed.
- Maintains knowledge of the property, including memorabilia.
Responsibilities
- Enhances the guest experience by providing exceptional service.
- Services assigned rooms according to departmental specifications, within allotted time.
- Documents room status on assignment sheets.
- Greets guests passing in corridors, establishing eye contact.
- Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.
- Uses cleaning chemicals as instructed.
- Uses safety equipment as required.
- Follows safety protocols as required.
- Delivers guest request items.
- Communicates all maintenance issues to supervisor.
- Executes Daily Cleaning Projects.
- Secures master keys while working.
- Collects/secures lost-and-found articles.
- Restocks housekeeping cart daily.
- Responsible for Biohazard cleanup in assigned areas.
- Keeps all storage areas and linen rooms in a clean and satisfactory condition.
- Controls inventory of supplies.
- Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
- Resolves guest issues.
- Adheres to department and property policies and procedures.
- Upholds the Mission Statement – We create authentic experiences that rock.
- Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
- Lives by the Hard Rock Values!
- Trains new employees as needed.
- Maintains knowledge of the property, including memorabilia.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
