Guest Room Attendant - Full Time - Weekends Required
About The Position
The Guest Room Attendant is crucial for the guest experience, focusing on immediate satisfaction, attention to detail, and creating a brilliant ambiance. This team member is a significant contributor to guest satisfaction and Hotel success through teamwork and a commitment to cleanliness. The role emphasizes guest services and maintaining positive guest relations, resolving complaints, and adhering to hotel policies regarding lost and found, accidents, and emergency situations. The company prioritizes employee well-being, offering various perks and benefits, including generous Paid Leave, options to plan for your future, and health benefits for employees and their pets. They also offer competitive pay and encourage a work-life balance, valuing employees' lives inside and outside of work. A generous referral program for friends and family is also highlighted.
Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English.
- Must be able to follow instructions, both verbally and written, accurately.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- High school diploma or equivalent.
Nice To Haves
- Fluency in other languages is beneficial.
- Previous Housekeeping experience is preferred but not required.
Responsibilities
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
- Maintain positive guest relations at all times.
- Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA’s.
- Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room.
- Making beds.
- Dusting.
- Vacuuming
- Cleaning and sanitizing bathrooms.
- Removing trash, door hangers, and laundry bags.
- Organizing promotional materials.
- Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
- Clean extra rooms above daily quota upon request.
- Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
- Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
- Ensure equipment and facilities are inspected, cleaned, and always in proper operational conditions.
- Appropriately notifying a Supervisor or Engineer of maintenance issues.
- Inspect, plan and ensure that all materials and equipment are ready for service.
- Maintain knowledge of correct maintenance and use of equipment.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Other duties as assigned.
Benefits
- Generous Paid Leave plans
- Options to plan for your future
- Health benefits for you and your pets
- Competitive Pay of $20.00 per hour with opportunity for personal and professional growth
- Generous referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
