Guest Room Attendant / Housekeeper

EOS • Portland, ME

65d • Onsite

About The Position

The Press Hotel in Portland, Maine, newly owned and managed by EOS Hospitality, is seeking a Guest Room Agent to join their team of hospitality professionals in the Housekeeping department. The Press Hotel is magnificently reborn, proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition. Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Requirements

• 1+ years professional cleaning experience, hotel/lodging environment highly preferred
• Successful completion of background check
• A highly-detailed person with passion for excellence
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and cleanliness
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Responsibilities

• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Receive daily room assignments.
• Change bedding, replace bath towels, hand towels, face cloths, bath mats, and any other linens.
• Replenish guest amenities and mini bar items.
• Report any mini bar usage to Front Desk.
• Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
• Clean shower, toilet, sinks, and all bathroom areas.
• Sweep, vacuum, Swiffer, and mop floors to ensure high level of cleanliness.
• Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
• Greet and interact with guests as needed.
• Handle guest requests with professionalism and courtesy.
• Ensure discretion and respect guest privacy at all times.
• Check and update room status in PMS to communicate with front desk department.
• Complete PM turn down service when assigned.
• Perform laundry services as required.
• Communicate any lost and found items to front desk.
• Report immediately and turn over for secure proper storage.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas as assigned.
• Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.
• Check the condition of all paper products in guest rooms.
• Replenish as needed.
• Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
• Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room.
• Replace all glassware for new arrivals.
• Ensure all guest room items are clean and fresh.
• Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.
• Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
• Return all dishes, glassware and ice buckets to dish station.
• Verify all items in the room are in good working condition.
• Return heat/air conditioning to default temperature.
• Adhere to security procedures for the handling of guest room and master keys.
• Adhere to sign in/out procedures for department keys.
• Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.
• Assist guests with luggage especially for large groups when needed.
• Attend departmental meetings and training sessions as required.
• Assist in training new staff as requested.

Benefits

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 10+ weeks fully paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed