Guest Retreat Host

Forest Home•Forest Falls, CA

23d•Onsite

About The Position

To serve guests with excellence, being a liaison between the guest group and Forest Home operations. Hosts will stay on property during event, including overnight, and come alongside groups providing information, problem solving, ensuring safety, and a premier guest experience.

Requirements

High School Diploma or equivalent required.
Must be 18 years of age or older.
Uphold and support the Mission, Vision and Core Values of Forest Home.
Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
Ability to hear from God and pray for people, both in person and on the phone
Actively supports and participates in the staff spiritual life activities.
Flexibility and willingness to perform a variety of tasks.
Signed statement of faith.
Maintain regular, timely attendance.
Ability to relate to all types of individuals in a gracious manner.
Able to work a flexible schedule that includes weekends.
Ability to live on grounds during conferences.
Be a self-starter.
Excellent people service skills.
Ability to provide service with integrity.
Ability to streamline processes through necessary skill sets.
Good verbal and written communication skills.
Ability to perform high quality work and accomplish assigned projects.
Strong ability to work well in a variety of team environments.
Servant heart and Christ-like attitude.

Nice To Haves

Hospitality and/or customer service experience preferred

Responsibilities

Provides exceptional hospitality to guest groups for the full duration of their stay.
Assists with check-in and ensures all paperwork is collected from each group upon check-in
Provides appropriate spiritual support to group leadership during an event.
Acts as the primary contact person and liaison for group leadership and campers during their retreat.
Delivers announcements and safety guidelines to group leadership and campers.
Assists operational staff as needed.
Responsible for checking out all Guest Groups.
Provides detailed event feedback to the Reservations department.
Provides light cleaning duties while serving guests as needed.
Available for communication during the week for follow up from the event.
Performs all other duties as assigned by leadership