Guest Representative

Lodgeworks•Austin, TX

12d•Onsite

About The Position

The Guest Service Representative is often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive. The primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times.

Requirements

A team player with a heart for hospitality.
An excellent communicator.
Entrepreneurial at heart and innovative in mind.
Naturally curious and value listening to solve problems.
An expert in prioritizing with the ability to use time wisely.
Dedicated with a strong work ethic and can work both individually and with a team.
Steadfastly driven to ensure the safety and security of the guests and their belongings.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 60 pounds of force occasionally.
Capable of standing for an entire or shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.

Nice To Haves

Practiced, with six months' related experience in hospitality or a service industry.

Responsibilities

Check all hotel guests in and out in a confident, professional and personalized manner.
Welcome and register hotel guests, explain the accommodations and establish credit or method of payment.
Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
Maintain regular attendance in compliance with LodgeWorks’ standards as required by scheduling, which varies according to hotel needs.
Comply with LodgeWorks’ standards and regulations to encourage safe and efficient hotel operations.
Take hotel reservations accurately and efficiently.
Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
Maintain accuracy with all accounting, cash handling and billing procedures.
Ensure that all calls are answered in a courteous, professional and efficient manner.
Work harmoniously and professionally with co-workers and supervisors.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
Accomplish deep-cleaning tasks of guest rooms.
Ensure that we always follow the LodgeWorks and OSHA standards.
Assist in any other task or duties as requested by management.