Guest Relations - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)

Ilitch Sports + Entertainment•Detroit, MI

13h•Onsite

About The Position

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.

Requirements

High school diploma and one to two years of customer service-related experience is required.
Must be comfortable working in large crowds.
Must have a pleasant, calm, and outgoing personality.
Ability to speak clearly and concisely under pressure.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Responsibilities

Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
Assist outside the arena with line management in all weather conditions.
Handle all complaints from start to finish including seating issues and issues with other guests.
Run the Guest Service Offices.
Engage guests at every opportunity.
Assist with finding lost guests.
Enforce building policies.
Look out for guest's safety and well-being.
Assist our disabled guests including wheelchair escorts.
Work with other departments to provide each guest with the best possible experience.
Jump in and assist in other job duties related to the Guest Experience Team.