Guest Relations - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)

Ilitch Sports + EntertainmentDetroit, MI
13hOnsite

About The Position

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.

Requirements

  • High school diploma and one to two years of customer service-related experience is required.
  • Must be comfortable working in large crowds.
  • Must have a pleasant, calm, and outgoing personality.
  • Ability to speak clearly and concisely under pressure.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Responsibilities

  • Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
  • Assist outside the arena with line management in all weather conditions.
  • Handle all complaints from start to finish including seating issues and issues with other guests.
  • Run the Guest Service Offices.
  • Engage guests at every opportunity.
  • Assist with finding lost guests.
  • Enforce building policies.
  • Look out for guest's safety and well-being.
  • Assist our disabled guests including wheelchair escorts.
  • Work with other departments to provide each guest with the best possible experience.
  • Jump in and assist in other job duties related to the Guest Experience Team.
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