Guest Relations Supervisor

EOS Hospitality Lake Austin Employee LLC

4d•Onsite

About The Position

As the Guest Relations Supervisor, you will oversee daily operations during your shift, partnering closely with Front Office, Housekeeping, Food & Beverage, and other departments to maintain exceptional service standards. You’ll take the lead in resolving guest concerns, supporting team members, and ensuring each guest interaction reflects the elevated, personalized experience our resort is known for. Familiarity with Opera, Micros and Book-forTime systems desirable. Training will be available.

Requirements

Previous experience in guest relations, front office, or hotel operations leadership
Strong problem-solving skills with a calm, solutions-focused approach
Exceptional interpersonal and communication skills
Ability to make confident decisions in a dynamic, fast-paced environment
High attention to detail and organizational skills
Flexibility to work evenings, weekends, and holidays as needed

Nice To Haves

Familiarity with Opera, Micros and Book-forTime systems

Responsibilities

Serve as the on-duty operations leader from 12:00 PM to 8:30 PM
Act as the primary escalation point for guest concerns and service recovery
Proactively engage with guests throughout the property to enhance their stay
Collaborate with department leaders to ensure smooth daily operations
Monitor arrivals, departures, VIP guests, and special requests to ensure readiness
Support and coach team members in delivering exceptional service
Maintain clear and consistent communication across departments
Document and follow up on guest feedback and operational issues
Uphold brand standards and ensure a polished, welcoming environment at all times