Guest Relations Supervisor

Canyon Ranch • Las Vegas, NV

5d • Onsite

About The Position

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests through its renowned wellness destination resorts in Tucson, Arizona, and Lenox, Massachusetts, and will soon expand its legacy with the highly anticipated opening of CR Austin in October 2026. Designed to redefine luxury wellness, the newest destination resort will bring the Canyon Ranch experience to the heart of Texas. In addition, Canyon Ranch operates its Lifestyle Club in Dallas-Fort Worth, Texas, bringing its signature wellness experience to members in a convenient, community-focused setting. Canyon Ranch also operates North America's largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and its wellness destinations have consistently been recognized among the nation's premier wellness experiences.

Requirements

• 1-2 years previous experience in same or related field.
• Strong verbal and written communication, organizational, judgment, and time-management skills.
• Excellent attention to detail with the ability to handle confidential information professionally and appropriately.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to multi-task, adapt to changing priorities, and make sound decisions independently.
• A positive, approachable, and service-oriented demeanor, with the ability to build strong relationships and contribute effectively as part of a team.
• CPR/AED Certification (within 6 months of hire)
• Clark County Food Handlers Card (within 6 months of hire)

Responsibilities

• Resolve internal and external guest concerns promptly, professionally, and discreetly while maintaining Canyon Ranch and Forbes service standards.
• Anticipate guest needs, collaborate across departments, and provide Guest Relations Advisor coverage as needed.
• Manage and adjust Guest Relations team schedules to ensure appropriate coverage while directing and delegating daily responsibilities to support seamless operations and consistent guest service.
• Manage labor costs by optimizing schedules and minimizing overtime while supporting team engagement, monthly sales goals, and current promotional initiatives.
• Maintain a safe, clean, and compliant environment by ensuring Canyon Ranch safety guidelines and departmental standards are consistently followed.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Employer-paid life insurance and Employee Assistance Program
• Vision and Dental benefits
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed