Guest Relations Representative

Sentara Health • Williamsburg, VA

4d • Onsite

About The Position

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia. This is a Part-Time, Evening shift opportunity with great benefits. The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Requirements

• High School Diploma or equivalent
• At least 1 year of customer service is required

Responsibilities

• Verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair.
• Giving personal attention, taking personal responsibility and using teamwork when providing guest services.
• Responding promptly to patient, family and team member requests.
• Assisting in the identification of patient and family needs and securing appropriate referrals, solutions and services to the identified needs.
• Collecting data and documentation to assist in the identification of areas needing improved customer service.
• Assisting leaders in recommending changes in facility and departmental policy and procedure.
• Facilitating improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
• Recording and submitting all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Clerical handling of departmental, hospital and organizational reports and forms.
• Assisting leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED