Longo Toyota of Prosper Guest Relations Representative

Penske Automotive Group•Prosper, TX

2d•Onsite

About The Position

Longo Toyota of Prosper is looking for a Guest Relations Representative/Receptionist to join our team! The ideal candidate can thrive in a demanding and fast-paced environment. We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! Apply today! This position is 100% on-site at Toyota of Prosper in Prosper, TX. This is a full-time position, including Saturday shifts.

Requirements

Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
A high school diploma or equivalent
Ability to coordinate activities with other employees
Ability to read and comprehend instruction and information in the English language
Must have a valid driver's license and have and maintain an acceptable, safe driving record
Exceptional customer service skills
Ability to clearly answer the phone and use the intercom
Strong organization skills and ability to multi-task
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customer and determine how to assist them
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Fast and accurate data entry skills
Ability to handle multiple calls at one time
Maintain professional appearance at all times

Nice To Haves

A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Responsibilities

Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
Directs telephone calls to the appropriate parties, as necessary.
Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
Strives to minimize hold time and abandon rates.
Effectively monitor and update all information in CRM management system
Notifies appropriate parties when guests are waiting.
Performs other administrative duties, as assigned.
Maintains guest's contact information including but not limited to phone number(s), email, and home addresses.
Maintains high ethical standards in all actions.
Maintains assigned workspace in an organized and clean manner.
Always maintains a professional appearance.