Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group•Prosper, TX

23h•Onsite

About The Position

Longo Toyota of Prosper is seeking a Guest Relations Representative/Receptionist to join their team. The ideal candidate should be able to thrive in a demanding and fast-paced environment. This is a full-time, on-site position at Toyota of Prosper in Prosper, TX, including Saturday shifts. The company highlights its status as the fastest-growing dealership in DFW and Penske Motor Group's first Texas dealership, offering perks such as catered lunches on Saturdays, tuition reimbursement, and gym reimbursement.

Requirements

Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment.
A high school diploma or equivalent.
A minimum of 1 year customer service experience.
Experience with multiple phone lines.
Ability to coordinate activities with other employees.
Ability to read and comprehend instruction and information in the English language.
Must have a valid driver’s license and have and maintain an acceptable, safe driving record.

Nice To Haves

Experience with multiple phone lines, preferred

Responsibilities

Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
Directs telephone calls to the appropriate parties, as necessary.
Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
Strives to minimize hold time and abandon rates.
Effectively monitor and update all information in CRM management system.
Notifies appropriate parties when guests are waiting.
Performs other administrative duties, as assigned.
Maintains guest’s contact information including but not limited to phone number(s), email, and home addresses.
Maintains high ethical standards in all actions.
Maintains assigned workspace in an organized and clean manner.
Always maintains a professional appearance.