Guest Relations Representative - Atrium Health Cabarrus FT and PT
About The Position
This role involves providing essential guest services within the healthcare system. The Guest Relations Representative will verify registration, escort patients and guests, and respond to requests. They will also assist in identifying and addressing patient and family needs, collecting data to improve customer service, and facilitating communication regarding complaints and compliments. Additionally, this role supports leadership with program evaluation, customer satisfaction, and volunteer/intern management. Clerical duties and documentation of services provided are also key aspects of the position.
Requirements
- High School Diploma or GED required.
- Must lift a minimum of 50 lbs. for moving and lifting patients in/out of wheelchairs.
- Must be able to be mobile within the entire healthcare provider system.
Nice To Haves
- Experience in healthcare and/or customer service preferred.
- American Sign Language skills preferred.
Responsibilities
- Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
- Responds promptly to patient, family and team member requests.
- Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
- Collects data and documentation to assist in the identification of areas needing improved customer service.
- Assists leaders in recommending changes in facility and departmental policy and procedure.
- Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
- Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
- Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
- Maintains close communication with leaders regarding the department and problem areas.
- Requests assistance as needed for additional team members or other resources.
- Clerical handling of departmental, hospital and organizational reports and forms.
- Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
