Guest Relations Representative I - Healthpark

Owensboro Health • Fort Myers, FL

1d

About The Position

Performs administrative functions for assigned areas/departments.

Requirements

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• No experience required.
• High school diploma, General Equivalency Diploma (GED) or higher preferred
• FA - First Aid certification required within 90 days of employment in this position AND BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR Heartsaver CPR AED required within 90 days of employment in this position

Responsibilities

• Receives, screens, routes, and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• May be required to schedule appointments.
• May be required to enter demographic, employer, or insurance data into various systems.
• Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff.
• Complies with privacy and confidentiality policies when communicating with callers and guests.
• May be required to take patient vitals and room patients as needed.
• May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information.
• Effectively balances cash drawer.
• May be required to collect co-payments and other fees for services during registration.
• Reconcile co-payments and cash receipts at the end of each shift.
• Maintains accurate and complete records for all clients ensuring checks and balances.
• May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
• May be required to assist in promotional programs and coordination of programs and special events as appropriate.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees