Guest Relations Representative - Infusion

Owensboro Health • Owensboro, KY

1d • Onsite

About The Position

Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

Requirements

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• No experience required.
• High school diploma, General Equivalency Diploma (GED) or higher preferred
• No licensure/certification/registration required

Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Facilitates visitor flow in and out of the department.
• Updates diet orders and verifies patient diet upon tray deliveries.
• May monitor tube system and handle medications in accordance with medication safe handling practice.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
• Serves as a central information resource to physicians, family, co-workers, and health team.
• Arranges for patient transport services.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
• Break down charts and take to Health Information Management.
• Cleans and organizes work area upon arrival.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Maintains nourishment stations, waiting rooms, and consultation rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees