Guest Relations Manager

Riot Hospitality Group • Scottsdale, AZ

4d • Onsite

About The Position

Allegra + Kauboi + Lobby Bar at The REMI Hotel is currently looking for a Guest Relations Manager to join our team! We're searching for a candidate who can provide elevated guest service and maintain strong hospitality standards, ensuring a welcoming and memorable experience for all guests. This role involves serving as a VIP Host, providing personalized attention to VIP guests, special reservations, and priority clientele while maintaining discretion and professionalism. The ideal candidate will build and maintain positive relationships with VIP guests and regular clientele to encourage guest satisfaction, loyalty, and repeat business. Responsibilities include coordinating VIP reservations, special accommodations, table placement, and guest requests in partnership with management and the service team. The Guest Relations Manager will proactively identify VIP guest needs and service opportunities, helping ensure a seamless experience from arrival through departure. Additionally, the role includes acting as Manager on Duty on designated shifts, supporting daily operations, team execution, and overall guest experience. This position will assist with managerial oversight, including staff support, guest relations, service recovery, and service flow, and support the resolution of guest concerns in a professional and timely manner, escalating matters to management when appropriate. Administrative responsibilities include scheduling support, inventory, internal communication, reservations, guest information, and reporting. The role requires maintaining professionalism, discretion, accountability, and a team-oriented attitude in a fast-paced hospitality environment, adhering to all RHG brand policies, standards, and procedures. Collaboration with management, hosts, servers, bartenders, security, and other team members is essential for the overall success of the bar/restaurant and VIP guest experience. Other supportive duties and functions as assigned or determined by management will also be performed.

Requirements

• Previous hospitality and/or restaurant experience required
• Excellent communication and interpersonal skills.
• Basic bar and alcohol knowledge.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Attention to cleanliness, safety procedures, and service standards.
• A guest-oriented mindset with a professional and team-focused attitude.
• Necessary food handling and alcohol certifications required.

Nice To Haves

• Nightlife experience preferred.

Responsibilities

• Provide elevated guest service and maintain strong hospitality standards, ensuring a welcoming and memorable experience for all guests.
• Serve as a VIP Host, providing personalized attention to VIP guests, special reservations, and priority clientele while maintaining discretion and professionalism.
• Build and maintain positive relationships with VIP guests and regular clientele to encourage guest satisfaction, loyalty, and repeat business.
• Coordinate VIP reservations, special accommodations, table placement, and guest requests in partnership with management and the service team.
• Proactively identify VIP guest needs and service opportunities, helping ensure a seamless experience from arrival through departure.
• Act as Manager on Duty on designated shifts, supporting daily operations, team execution, and overall guest experience.
• Assist with managerial oversight, including staff support, guest relations, service recovery, and service flow.
• Support the resolution of guest concerns in a professional and timely manner, escalating matters to management when appropriate.
• Assist with administrative responsibilities, including but not limited to scheduling support, inventory, internal communication, reservations, guest information, and reporting.
• Maintain professionalism, discretion, accountability, and a team-oriented attitude in a fast-paced hospitality environment.
• Adhere to all RHG brand policies, standards, and procedures.
• Work collaboratively with management, hosts, servers, bartenders, security, and other team members to contribute to the overall success of the bar/restaurant and VIP guest experience.
• Perform other supportive duties and functions as assigned or determined by management.

Benefits

• Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance
• Paid sick leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed