Guest Relations Manager

AccorHotel•Wailea-Makena, HI

1d•$76,000 - $84,000•Onsite

About The Position

As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Requirements

Two years supervisory/management experience in Front Office operations
Cash/float handling experience
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Valid Driver's License required
Clean Driver's Abstract required
Maui County Liquor Card required
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
This Position does not offer sponsorship of Work Visas.
Applicants must be legally eligible to work the United States

Responsibilities

Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
Coverage of overnight shifts and duties as assigned
Review arrival and VIPs to ensure all special requirements are met or exceeded
Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
Development, implement and maintain Guest Service standards
Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head
Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience

Benefits

Medical, Vision and Dental
Basic life insurance
TDI and Long-Term Disability for regular Full-time and Part-time employees
Flexible spending account (FSA)
401(k) retirement savings plan and matching program
Paid Vacation, holidays, personal and sick days
Food & Beverage, Spa and on property specific discounts
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Employee Activities