Guest Relations Manager

Montage International•Newport Beach, CA

1d•Onsite

About The Position

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

Requirements

College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

Responsibilities

Effectively leading and managing the Guest Relations team
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensuring excellent customer service is provided to guests throughout their stay
Selecting, training, and scheduling front desk Associates
Maintaining new procedures for Guest Relations operations that improve processes and communication
Ordering supplies and maintaining an appropriate level of inventory
Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
Performing additional duties as assigned that may be outside of the normal scope based on business needs