Guest Relations Lead (Full-Time) - Eataly Yorkville

Eataly North America•Toronto, ON

5d•CA$21 - CA$23•Onsite

About The Position

At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

Requirements

1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
Ability to handle money accurately and perform mathematical equations
Intermediate computer skills including e-mail and Microsoft Office
Smart Serve certified

Nice To Haves

Bachelor’s Degree highly preferred

Responsibilities

Handles monetary transactions and performs advanced cashiering duties
Assists in supervising the Front-End team to ensure optimal performance and guest experience
Approves voids, employee discounts, returns and exchanges
Processes and settles daily cash and credit transactions for all departments
Processes and prepares shipment of daily cash deposits
Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
Processes and monitors currency orders to ensure that cash is always available for transactions
Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
Orders and monitors inventory of supplies needed for the Front End
Documents, investigates, escalates and resolves employee or guest incidents
Performs other duties as required or assigned