Guest Relations Host-Hostess 8hrs/wk

GBMC HealthCare•Towson, MD

1d•$15 - $20•Onsite

About The Position

Under direct supervision, provides patients with food and nutrition services. This includes working with patients on the room service process, passing and picking up patient trays, distributing between-meal snacks, providing pantry stocks to nursing units, and acting as a liaison between the patient, Dietary and Nutrition, and Nursing Services.

Requirements

High School graduate or equivalent work experience required
Basic knowledge of tray identification system
Basic nutrition knowledge as related to the patient menu program
Skill in oral and written communication
Ability to work well under time constraints
Ability to work effectively as a team member
Ability to apply common sense understanding to carry out detailed written or oral instructions

Responsibilities

Delivers and retrieves patient trays. Assists patient with tray set-up as needed.
Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services.
Utilizes AIDET guidelines when interacting with patients.
Stocks unit pantries according to orders in CaterTrax, ensuring all stock sheets are signed off by nursing personnel.
Consults with the team leader or supervisor regarding any problems or conflicts and reports all meal service related problems.
May assist with tray and tray line set-up and preparation of simple food items as directed.
Communicates with patients, visitors, and staff in a positive, cordial manner, being sensitive to the patient’s age, ethnic, cultural, and social background.
Assists with the expedition of trays from the tray line and places hot beverages on trays and into appropriate holding carts.
Retrieves dirty trays from patient’s rooms in a timely manner.
Covers other units as directed by management or during break times.
Provides patients with a hand sanitizer wipe prior to meal delivery and encourages its use.
Pours coffee and other hot beverages at the time of tray delivery, ensuring they are fresh and hot.
Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score.
Demonstrates knowledge of fire safety regulations, including the location of the Ansul fire system, fire extinguishers, and how to report a fire.
Demonstrates knowledge of safe chemical usage, including the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE), and its usage.
Demonstrates knowledge of the HACCP program, including the temperature danger zone, labeling and dating, and sanitation.
Assists with maintaining the organization of coolers and storerooms for floor stock storage.
Scans patient trays when they leave the kitchen and at the time of delivery.
Cleans work areas and delivery carts daily.
Completes other duties as assigned by the Food and Nutrition Management team.