Guest Relations Coordinator

Northwest Nazarene University Inc•Nampa, ID

8d•Onsite

About The Position

The Guest Relations Coordinator is a full-time, non-exempt, 12-month FTE position within the Traditional Undergraduate Enrollment Team at Northwest Nazarene University. This role is dedicated to ensuring the highest quality visits for all prospective students and their families, providing an exceptional VIP guest experience. Additionally, the position offers office support and administrative assistance. Northwest Nazarene University, sponsored by the Church of the Nazarene, values diversity and encourages applications from all qualified individuals.

Requirements

Sufficient skills, knowledge and training to perform the essential functions of this position.
Applicant must be a Christian in agreement with NNU's mission and lifestyle standards.
High motivation and commitment to the University, including the ability to self-start, be calm under pressure, meet deadlines, work without direct supervision, be able to multi-task, problem-solve, and relate to a variety of personalities under diverse circumstances.
Strong Communication skills, both oral and written.
Ability to maintain confidential information and files.
Outgoing personality and able to comfortably interact with new people in a pleasant manner.
Excellent organizational skills and detail-focused.
A team player.
Ability to represent NNU in a positive, professional manner.
Ability to make independent decisions.
Computer skills, including Word processing and data entry.
Must have a valid driver's license and a clean driving record; must be willing to participate in NNU's driver's training course in order to drive NNU vehicles.
Flexible schedule to accommodate occasional evening and weekend activities, including picking up visitors at the Boise airport.
Ability to view a computer screen for extended periods of time.
Ability to work while sitting, standing and/or walking for extended periods of time.

Nice To Haves

Bachelor's Degree
Spanish speaking
Current knowledge of NNU, including familiarity with classes and professors, is a plus

Responsibilities

Ensures that every guest that visits the NNU campus is greeted enthusiastically, provided with a top-notch VIP guest experience, and leaves the campus having had a positive experience with the university.
Coordinates all campus visit registrations via the Admissions CRM system (Slate) and NNU website.
Oversees and manages all campus visits, including scheduling admissions counselors, financial aid, tour guides, and other faculty, staff, and students as needed.
Communicates with visiting families before and following their campus visit.
Maintains materials, handouts, etc. for visitors.
Keeps accurate records of visits in NNU's constituent relationship management - Slate.
Assists admissions team and student workers in maintaining the appearance of all admissions spaces and display areas and keeping areas stocked with brochures, T-shirts, applications, drinks, etc.
Manages the storage areas. Responsible for ordering and stocking office supplies.
Works with the Assistant Director of Hospitality, helping with group visits and campus events.