Guest Relations Coordinator

Rockwall Nursing Care Center • Rockwall, TX

1d • Onsite

About The Position

Join Our Team As a Guest Relations Coordinator Create a Warm and Welcoming Experience for Residents and Guests We’re Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families. Your Impact As a Guest Relations Coordinator In This Role, You Will: Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

Requirements

• Excellent Interpersonal and Communication Skills
• Proactive and Attentive to Guest and Resident Needs
• Warm, Welcoming Personality and Professionalism
• Organized and Skilled at Event or Schedule Coordination

Nice To Haves

• Experience in Customer Service, Hospitality, or Healthcare

Responsibilities

• Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup
• Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
• Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
• Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
• Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
• Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
• Check on Residents to Ensure Comfort and Promptly Meet Any Needs
• Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
• Work with All Departments to Coordinate Guest and Resident Services
• Help Pack Belongings, Carry Items, and Provide Support During Discharge
• Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

Benefits

• Health, Dental, and Vision Insurance
• Ad&D, Short-term Disability, Cancer, Critical Illness, and More
• Whole and Term Life Insurance Policies
• Tuition Reimbursement
• Paid Time off
• Immediate 401(K) Eligibility
• Exceptional Corporate Resources and Leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed