Guest Relations Coordinator, Hope Lodge

American Cancer Society•Saint Louis, MO

5d•Onsite

About The Position

The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services. This is a guest-focused role that supports the daily guest experience at Hope Lodge and works closely with patients, caregivers, Lodge staff, and other partners in a compassionate, service-oriented environment.

Requirements

High School Diploma or Equivalent
Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
Excellent communication and interpersonal skills
Ability to coordinate services and supervise front desk staff
Strong organizational skills with attention to detail
Proficiency in Microsoft Office and reservation systems
Customer service focus and problem-solving ability
Valid Drivers License required if expected to operate lodge vehicles.

Nice To Haves

Additional education or certification in hospitality management, office administration, or a related field is preferred.

Responsibilities

Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service
Manage guest referrals, screening, and room allocation to maximize occupancy
Supervise front desk operations including phone inquiries and guest requests
Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
Track and analyze occupancy data to inform decisions and improve operations
Resolve guest concerns and implement service recovery solutions