Guest Relations Coordinator - Taskmaster

Dorchester Collection•Beverly Hills, CA

1d•Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as a Taskmaster Guest Relations Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. A day in the life of our Taskmaster - Guest Relations Coordinators…it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Taskmaster Guest Relations Coordinators accomplish would be lengthy but the list below is essential to know. Our Taskmaster - Guest Relations Coordinators are responsible for ensuring guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately. They manage service requests business rules in Unifocus to ensure seamless delivery of all requests during their day. This will include collating individual guest service requests and turning them into operational tasks, proactively reviewing departure guest PROmisses and ensuring proper billing adjustments prior to check out in an effort to guarantee our guests receive nothing but the best experience. Sometimes our guests have special requests involving taking incoming guest requests (calls, texts, faxes) and even special occasions. Most of these requests are fulfilled by our Curators. Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Taskmaster - Guest Relations Coordinators are relied upon to report these and work with several other positions to correct. Communication is what keeps our departments running perfectly. Our Taskmaster - Guest Relations Coordinators must communicate with other departments and extended hotel team in order to ensure the alignment remains. The items shared are essential. However, to ensure consistency, our Taskmaster - Guest Relations Coordinators are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard and computer mouse, near and far acuity (vision), hearing, talking. Occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

Requirements

All of our employees are ambassadors of our Vision, Values and culture.
Unique personality and passion for the role and the team.
Talent and commitment to service excellence and creativity.
Comfortable communicating in English.
Great communication skills with a strong customer service ethic.
Attention to detail is critical for this role.
Ability to work in an environment where 'Working Together' is a must.
Flexibility is required as hotels operate non-stop.
Light work standing and walking frequently for up to entire work shift.
Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders.
Frequent use of computer keyboard and computer mouse.
Near and far acuity (vision), hearing, talking.
Occasional frequency of bending, squatting, twisting and turning.
Ability to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

As a seasonal property, long hours during peak periods sometimes required.

Responsibilities

Ensuring guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
Managing service requests business rules in Unifocus to ensure seamless delivery of all requests during their day.
Collating individual guest service requests and turning them into operational tasks.
Proactively reviewing departure guest PROmisses and ensuring proper billing adjustments prior to check out.
Taking incoming guest requests (calls, texts, faxes) and fulfilling special requests, including those for special occasions.
Reporting imperfections and blemishes and working with other positions to correct them.
Communicating with other departments and the extended hotel team to ensure alignment.

Benefits

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical, Dental, Vision Benefit
Competitive retirement scheme

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