Guest Relations Ambassador Part Time

Shedd Aquarium•Chicago, IL

9d•Hybrid

About The Position

Guest Relations Ambassadors are an integral part of the overall guest experience at Shedd. These individuals are posted throughout the operation engaging in such duties as selling tickets, greeting guests, scanning tickets, seating for presentations and shows, supporting Ancillary Operations, and wayfinding. Depending on operational needs, some posts are located outside of the building. All team members act as role models for outstanding customer service standards, both within the department and the aquarium. The job for which you have applied is now a union job. All non-supervisory jobs in Guest Relations are included in the unit of employees represented by Shedd Workers United, AFSCME Council 31. The union was elected in November, and we have not yet begun contract negotiations. Due to the volume of applications we receive, please only email [email protected] if you need an accommodation. We are actively reviewing applications and will reach out to those we would like to interview.

Requirements

1-2 years of retail, attraction, or customer service experience in a high-volume environment.
Cash handling and ticket system experience (Tessitura preferred)
Experience and success in multi-tasking.
Good verbal and written communication skills.
Ability to read, write, speak, and comprehend English fluently.
Ability to read and comprehend basic instructions given from written and oral sources.
Ability to write professional business correspondence.
Ability to effectively present information to and collaborate with all levels of employees.
Ability to understand basic mathematical relationships and formulas.
Ability to understand and employ intermediate-level accounting mathematics.
Ability to work with little or no supervision.
Ability to work within a team environment.
Ability to use common sense techniques in solving problems.
Ability to solve complex logical problems.
Ability to use diplomacy and tact when dealing with problems.
Ability to identify problems and determine the best course of action for their resolution.
Ability to critically evaluate the information for accuracy and usefulness in solving problems.
Ability to deal with problems involving several concrete variables in a variety of situations.
Basic Microsoft Office functionality is preferred.
Tessitura Ticketing experience preferred
Lift up to 15 pounds
Stoop
Walk
May be required to stand or sit for long hours.
May be required to work outdoors.

Nice To Haves

Public speaking background is a plus.
Bi-lingual, Spanish, and English preferred
Ask Me Training/Trainer
Extraordinary Experience Host
Amigos Marinos
Event Supervisor
Cash Office Assistant
Team Trainer Leader Support

Responsibilities

Accurately and efficiently guide guests throughout the building.
Provide accurate and concise information about Shedd tickets and experiences.
Scan tickets.
Assist guests with automated kiosks.
Successfully complete sales training and sell tickets to guests.
Accurately bank in and bank out their cash till at the start and close of their shifts.
Accurately count back change to guests.
Use Tessitura to facilitate ticket sales, comeback CSIs, and occasional refunds.
Safeguard animals in all open-water habitats
Exhibit schedule and post flexibility for daily operations and events; move throughout the building helping guests and partner teams
Demonstrate a results-oriented approach to all of Shedd’s available upgrades (Membership, CityPASS, 4-D, Virtual Extraordinary Experiences, learning programs)
After training, expertly attend the Information Desk and the wide variety of guest needs
4-D Theater and Virtual Reality operations.
Other service posts as assigned as business need arises.
Support guest experience using proactive engagement tactics at touch habitats and galleries
Demonstrate active participation in continuous learning and professional growth.
Attend and actively participate in daily shift meetings.