Guest Relations Ambassador

Westside Recreation Centre • Calgary, AB

4d • Onsite

About The Position

The Guest Relations Ambassador is a motivated and enthusiastic member of the Westside Guest Relations team in the Customer Service Department. As the first point of contact with all guests, this position sets the initial expectation of exceptional customer service. This position is responsible for providing superior customer service in the delivery of facility access and information, program registrations and membership sales.

Requirements

• Minimum high school education
• 1+ years of guest services experience preferred
• Must have current Alberta Approved First Aid training agency - CSA Standard Z1210-17 Intermediate First Aid
• Proficient in Microsoft Office, Outlook and a willingness to learn new technology
• Must be a minimum 18 years of age

Nice To Haves

• Additional post-secondary in hospitality/tourism an asset
• Ideally in a fitness/community recreation environment
• Fluent in a second language is an asset
• Previous experience in a recreation software such as PerfectMind an asset
• Superior front line customer service skills, hospitality/guest relations experience an asset
• Energetic and welcoming client-facing demeanor
• Friendly and professional phone etiquette
• Excellent and clear communication skills both verbal and written
• Strong organizational skills and attention to detail
• Ability to work independently
• Adaptable and enjoy working in a hands-on team environment

Responsibilities

• Greet, engage and welcome guests in a friendly, professional and courteous manner
• Keep abreast of and provide pertinent information such as facility access, programming and membership to customers and team members
• Monitor guest access and maintain security awareness
• Actively engage and build positive relationships with all guests and staff
• Accurately complete all daily processes and transactions including drop-in, monthly and membership sales, program registration and other account inquiries payments
• Consistently balance daily cash outs
• Assist with administrative tasks and maintain a clean, safe and organized workspace
• Assist and respond to emergency situations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED