Guest Reception Representative
Hilton Grand Vacations•New Orleans, LA
•Onsite
About The Position
As a Guest Reception Representative, you will courteously greet guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. You are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.
Requirements
- Updating the system (Chorus) with tour information
- Assigning guests to Sales Executives according to the sales rotation
- Answering and directing incoming telephone calls
- Maintaining the Sales Galleries
- Meticulous logging of tour assignments in the HGV system and manual logs
- Detailed reporting of tour information
- Maintaining and interpreting tour rules
- Updating Sales Executive rotations
- Conducting comprehensive inventory management
- Keeping café and refreshment areas well-stocked
- Supervising financial transactions
- Issuing Taxi/Uber reimbursements
- Balancing extra premiums
- Coordinating with the transportation team to arrange seamless pick-up and drop-off services for guests and owners
Responsibilities
- Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
- Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
- Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
- Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
- Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
- Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
- Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
- Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.
Benefits
- Medical, Dental, and Vision insurance from Day One
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition
- Learning and advancement opportunities
- Access to outstanding Team Member benefits
- Discount travel programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
