Guest Reception Manager, Front Office (FT)

Montage International•Park City, UT

12d•Onsite

About The Position

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards. Montage International is looking for passionate people to bring their vision to life and has built a culture that leads with the important notion they live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Requirements

One year experience in a similar position.
Two years hotel experience, preferably in front of the house and guest relations.
High School graduate, college degree preferred.
Full knowledge of front desk operations.
Working knowledge of computers.
Excellent communication skills, both written and spoken.
Guest relations training.
Property management system experience preferably Opera and/or ResortSuite.
Current CPR and first aid certification.
Ability to understand guest problems and find solutions.
Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
Ability to promote positive relations with guests, staff and vendors.
Ability to remain calm, courteous and helpful.
Ability to think clearly and quickly.
Ability to prioritize, organize and follow-up.
Ability to maintain confidentiality of all guests and inn information.
Ability to work cohesively with all departments.
Ability to communicate verbally by phone, radio, pager, in person and in writing.

Nice To Haves

college degree preferred

Responsibilities

Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
Maximizing the financial performance of the hotel by providing the highest possible guest service and product
Performing management duties in the absence of all other managers
Troubleshooting guest and employee issues
Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently