Guest + Family Experience Associate - Part Time
About The Position
Come join our team as a Guest & Family Experience Associate at Ronald McDonald House of Tampa Bay. The right candidate will demonstrate excellent customer service skills and a compassionate, family-centered approach aligned with the mission of Ronald McDonald House Charities. JOB SUMMARY To thrive as a Full-Time Guest + Family Experience Associate for Weekends at Ronald McDonald House Charities of Tampa Bay, Inc., you'll need a vibrant mix of skills and a heart full of compassion! A knack for problem-solving and multitasking will be your best friends as you juggle guest services while ensuring cleanliness and safety. Your proven knowledge of inventory control will keep our kitchens stocked and ready for families, while your tech-savvy nature enables you to learn database systems and produce insightful reports. Strong customer service orientation is a must, complemented by excellent communication and interpersonal skills to create rapport with both guests and donors alike. You'll need to handle sensitive situations with the utmost confidentiality, maintaining decorum at all times. Reliable transportation is essential for occasional supply pickups, and you'll also stay prepared with CPR and fire training to keep our home safe and sound. Ready to make a difference? Your adventure starts here!
Requirements
- Strong customer service skills with compassion and professionalism.
- Excellent verbal and written communication skills
- Ability to learn and work with database systems (training provided).
- Housekeeping or cleaning experience or willingness to perform duties.
- Reliable transportation for occasional supply pickups (mileage reimbursed).
- Ability to handle sensitive situations with confidentiality, decorum, and empathy.
- High School Diploma Required.
- Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.
- Demonstrate an understanding and sensitivity toward the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.
Nice To Haves
- Two years basic management experience preferred.
- Spanish proficiency/Bilingual ability strongly preferred.
Responsibilities
- Provide exceptional guest service and support
- Assist with guest needs and requests in a compassionate, family-centered manner
- Respond calmly and effectively to emergencies while supporting families
- Perform housekeeping duties, including wiping down surfaces, restocking supplies, keeping shared spaces clean, safe, and welcoming for families
- May assist with turning over guest rooms as needed
- Ensure proper guest registration and check-out procedures
- Learn and use database systems to track guest information and generate reports
- Duties may be added or modified as needed to support daily operations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
