Guest Experience Representative (Part-Time)

Miami Dolphins and Hard Rock StadiumMiami Gardens, FL
4d$15Onsite

About The Position

The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer and other world class events. Location: This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

Requirements

  • Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
  • Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
  • Requires attention to detail and the ability to adapt to changing and difficult situations.
  • Must have the ability to anticipate needs, assess situations and act accordingly.
  • Fluent in English, Spanish beneficial.

Nice To Haves

  • Customer service experience (entry level or supervisory) preferred but not required.

Responsibilities

  • Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
  • Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
  • Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
  • Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
  • Assisting with access control, ensuring all guests are in their proper locations when seated.
  • Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
  • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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