Guest Experience Sales Associate - Part time

Philbrook Museum of Art Inc•Tulsa, OK

About The Position

Philbrook Museum of Art is looking for a friendly, helpful and enthusiastic individual to join the Guest Experience team. As part of the Guest Experience team, you will provide exceptional service to our guests and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook Members and the public. This position models behavior consistent with Philbrook's continued efforts to ensure the Museum is welcoming, accessible, and inclusive. About Us Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects as well as a dynamic and ambitious program of rotating exhibitions. Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection.

Requirements

High School diploma or equivalent with combination of education, training, and experience
Minimum of 6 months customer service experience; preferably in public facing position
Commitment to the mission
Interpersonal skills; friendly and professional demeanor
Ability to multi-task and use good judgement
Be a team player and work well with your coworkers
Knowledge of general computer applications and basic math skills
Excellent attendance and punctuality

Nice To Haves

Sales experience
Experience with a computerized cash register system
Previous non-profit experience with knowledge of Tessitura or other fundraising databases
Bilingual - Spanish/English fluency

Responsibilities

Welcome guests and assist them with planning their visits
Effective use of the ticketing system and database
Ticket/membership sales and cash handling
Communicate information about programmatic offerings and provide in-gallery experience support
Support ongoing efforts to ensure visitor safety and institutional accessibility and inclusion
Respond to guest inquiries and complaints and share visitor feedback
Deliver exceptional customer service and demonstrate the highest standards of professionalism
Share any relevant information with management and other departments to ensure a successful outcome daily
Build strong relationships with members and coworkers
Maintain prompt and reliable attendance to successfully perform duties and support the team