Guest Experience Technician - Destin

VTrips Careers•Destin, FL

2d•Hybrid

About The Position

VTrips, a leading name in vacation rentals, is seeking a motivated and detail-oriented Guest Experience Technician to join their Operations Team. This role is crucial for ensuring properties meet VTrips' high standards of safety, cleanliness, and excellence. The position involves a combination of property maintenance, guest support, and administrative tasks, contributing to the overall guest satisfaction and operational efficiency.

Requirements

Proficiency with document management, databases, and spreadsheets.
Working knowledge of Microsoft applications.
Strong organizational skills with the ability to multitask and problem-solve.
Excellent communication skills.
Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
Must be eligible to work in the United States and pass a background screening.
Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Sitting – 30%, Walking/Standing – 70%.
Required to stoop, bend, stretch, twist, and reach.
Regularly lift up to 25 lbs.
Must be able to talk or hear.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Organize, multitask, and problem-solve.

Responsibilities

Submit loose linen weekly for the upcoming week.
Assist the team with necessary property quality control (QC) inspections and tasks.
Perform refresh cleans to maintain property standards.
Clean properties as needed, adhering to VTrips' cleanliness standards.
Assist with laundry tasks such as packing, sorting, and ticketing.
Deliver linens and housewares to properties as directed.
Assist in completing in-house guest requests.
Track mileage through Paylocity and submit weekly.
Maintain parking passes/amenity access bands/fobs for the area.
Assist with amenity orders and stocking.
Help with office clean-up and organization.
Inventory housekeeping/maintenance supplies and linen.
Perform re-cleaning and touch-ups as necessary.
Perform other duties as assigned.