Service Desk Team Leader
About The Position
Paul Mitchell The School Orlando is seeking a motivated and service-driven Guest Experience Team Lead to support daily operations and create an exceptional experience for every guest who walks through our doors. This leadership role is responsible for guiding the Guest Experience Team, supporting smooth guest flow, maintaining service standards, and partnering with school leadership to ensure an outstanding environment for guests, Future Professionals, and team members. If you are passionate about customer service, enjoy developing others, and thrive in a fast-paced, team-oriented environment, we invite you to apply! Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals, our students, in developing strong technical skills, creativity, professionalism, and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative, inclusive, and student-centered learning environment.
Requirements
- High school diploma or equivalent required
- Ability to coach and support team members effectively
- Strong oral and written communication, organization, and problem-solving skills
- Ability to balance guest service priorities with operational needs
- Working knowledge of scheduling, point-of-sale, and guest management systems
- Ability to maintain professionalism and composure in a fast-paced environment
Nice To Haves
- additional experience in leadership, hospitality, or service operations preferred
- Prior experience in guest services, front desk operations, or service-based leadership roles preferred
Responsibilities
- Lead and coordinate daily guest experience operations to support smooth guest flow and service transitions.
- Provide coaching, guidance, and support to Guest Experience Team Members.
- Monitor guest experience execution and escalate operational issues as needed.
- Support scheduling, coverage, and coordination of guest experience staff.
- Serve as an escalation point for guest service concerns and ensure timely resolution through appropriate channels.
- Reinforce approved guest experience systems, standards, and behaviors.
- Partner with operations and education leadership to align guest flow with clinic and classroom needs.
- Communicate priorities, observations, and operational needs to leadership.
- Support opening and closing procedures and ensure guest-facing areas meet presentation standards.
- Oversee and manage retail products, displays, and shelves.
- Report product inventory to the School Director.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
